Gannets and customer services
My colleagues and I will admit to being gannets. Whenever someone shows up with a plate of curly sandwiches left over from the high level meeting, we'll fall on them with cries of delight. Seriously, you'd think we never ate. Irrelevant that all but one of us show a level of podge which would be more acceptable on a polar bear.
In other news, I'm a bit bored. I shouldn't complain about not having quite enough work, but it makes for a very slow day. I've spoken to my boss about it and he's said he'll reconsider the distribution of work in our small team – but admits there's not a lot to be done about it.
He adds, quite fairly, that if we were rushed off our feet with complaints about our bits of legislation we'd be complaining about that and the fact that we're not is a good sign that our area of the law was properly drawn up. I agree, but it doesn't help me being bored. I could point him to the saying about the devil and idle hands. I suspect he's as bored as I am but doesn't want to admit it to the überboss. That way we'd get more work which would just blow up in our faces when our original work got busy again… I see his point.
What else? Oh, yes, 'customer services' which aren't.
Well, I've been waiting for the new books by![[personal profile]](https://www.dreamwidth.org/img/silk/identity/user.png)
erastes and alex_beecroft for what seems forever but is in fact about a month, and they become available in the UK tomorrow. I have paper copies on order from Waterstones. They were available as ebooks on the Sony website about a fortnight ago, but I couldn't buy them. Now, why Sony will not sell ebooks to the UK remains a mystery – I wrote and asked them, but was revealingly told that told they don't sell ebooks to the UK.
If you have spotted that that was what I'd just told them, you're not alone. I am beginning to get severely racked off with 'complaints' and 'customer services' departments which rely on a script based on keywords to answer your query rather than actually reading what you wrote. What they then do is send you a customer service questionnaire asking how well they did, but don't act on the reply in which you tell them they were shit.
All this makes it sound as if I'm in a bad mood, and I'm really not. It could be a lot worse.
In other news, I'm a bit bored. I shouldn't complain about not having quite enough work, but it makes for a very slow day. I've spoken to my boss about it and he's said he'll reconsider the distribution of work in our small team – but admits there's not a lot to be done about it.
He adds, quite fairly, that if we were rushed off our feet with complaints about our bits of legislation we'd be complaining about that and the fact that we're not is a good sign that our area of the law was properly drawn up. I agree, but it doesn't help me being bored. I could point him to the saying about the devil and idle hands. I suspect he's as bored as I am but doesn't want to admit it to the überboss. That way we'd get more work which would just blow up in our faces when our original work got busy again… I see his point.
What else? Oh, yes, 'customer services' which aren't.
Well, I've been waiting for the new books by
erastes and alex_beecroft for what seems forever but is in fact about a month, and they become available in the UK tomorrow. I have paper copies on order from Waterstones. They were available as ebooks on the Sony website about a fortnight ago, but I couldn't buy them. Now, why Sony will not sell ebooks to the UK remains a mystery – I wrote and asked them, but was revealingly told that told they don't sell ebooks to the UK. If you have spotted that that was what I'd just told them, you're not alone. I am beginning to get severely racked off with 'complaints' and 'customer services' departments which rely on a script based on keywords to answer your query rather than actually reading what you wrote. What they then do is send you a customer service questionnaire asking how well they did, but don't act on the reply in which you tell them they were shit.
All this makes it sound as if I'm in a bad mood, and I'm really not. It could be a lot worse.
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*g* Same for me. Doesn't happen all that often in our company, but when it does I'm all greedy and delighted.
Not funny how some customer services think the answers should be obvious, when they aren't giving answers at all. :(